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Director – Delivery & Client Engagement

Expired on: Nov 20, 2021

Job Description:

The role of the Delivery Head is to ensure that the SERVICENOW Apps delivery practice is run professionally to meet the bottom line expectations of the senior management, delivery & competency expectations of the customers and expertise level expectations of the prospects.
Responsibilities :

  • Responsible for planning, managing and overseeing all project deliveries.
  • Responsible for managing the professional services unit of the practice that provides 24×7 L2/L3
    environment monitoring and issue resolution support
  • Responsible for handling presales related work in terms of scope, estimation and SOW finalization.
  • Create best practices documentation and presales presentations
  • Responsible for planning the resource needs in line with the business plan of the practice
  • Provide input for the solution road map, integrating multiple disparate processes, and addressing
    short and long term organizational needs
  • Be knowledgeable about industry expectations, SAP product roadmap and proactively plan and
    develop new skills for the practice that would be in demand in the near future
  • Identify risks and develop mitigation. Escalate risks as needed.
  • Identify and resolve issues and conflicts within and across the project teams.
  • Coach, mentor, motivate and influence workforce to take positive action and accountability for their
    assigned work
  • Utilize knowledge of defined reference architectures, technology trends and implementation experience to translate business requirements into a system and landscape solution blueprint thatrepresents an end-to-end technical solution.
  • Position Requirements :
  • 4-5 years of work experience owning P & L responsibilities of a delivery unit
  • 8 years of direct work experience in a project management capacity, including all aspects of
    process development and execution.
  • Strong familiarity with project management software, such as MS Project and MS Project WebAccess
  • Experience in managing multiple projects
  • Sound financial knowledge and commercial orientation to achieve the goals set for practice and projects performance
  • Persuasive, encouraging, and motivating.
  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
  • Ability to bring project to successful completion through political sensitivity.

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Experience: 15-20yrs.
Job Type: Full Time
Job Location: Chennai
Sorry! This job has expired.